Absolute Proactive IT Support
Avoiding downtime and unnecessary reduced performance
In-house IT professionals often have a heavy workload and as a result struggle to keep on top of the multitude of day-to-day management tasks necessary to optimise network performance. By remotely undertaking the required routine administration and management tasks our Network Support Centre can minimise avoidable downtime and unnecessary reduced performance. This remote monitoring includes preventative maintenance and often a fault can be diagnosed and resolved without ever interrupting workflow.
• Remote Fault Prevention and Diagnostics
• Expert, Accredited Technical Support
• 99% of issues dealt with on first call by original call taker
• New Equipment Delivered ‘Ready to Plug’n Play’
• Highly Accredited, Experienced ‘On Site’ Engineers
Expertise you can call on everyday or just use as a safety net
Many companies with IT professionals use Absolute Proactive Support as a seamless extension to their core operation. The service level agreements are tailored to your specific requirements and can be as proactive or as reactive as you require. With various levels of helpdesk our expertise and remote monitoring enables a discrete and highly effective maintenance of your core operations.
The difference is technical experts not a call centre with scripted answers
The major frustration with telephone IT support is the inability of the call taker to resolve the issue. All Absolute Networks telephone support operatives are highly qualified, accredited and very experienced technical experts. They answer 99.9% of calls first time, their experience enables the communication of relevant clear instructions to resolve the issue in the shortest possible timescale.
Engineers dispatched immediately if the call isn’t resolved
Having a higher level of technical call operator means more complex hardware of system issues can be identified immediately and the relevant field engineer dispatched to minimise the delay in rectifying the situation. We appreciate even seemingly minor disruptions in your IT infrastructure have the potential to effect your service delivery and result in lost business. Our aim is to avoid this ever occurring through remote monitoring but in the event of unexpected failure we respond quickly and efficiently to effectively resolve the matter in the shortest period possible.
Would you like to learn more about what Absolute Proactive IT Support could offer your organisation?
If you would like an informal chat, a more structured ‘no obligation’ Free half day consultation and risk assessment click here and complete the form. One of our consultants will be in touch to arrange a convenient time to conduct the meeting. During this call they will also ask questions about your organisation so they are equipped with the latest products, software and processes relevant to your circumstances and infrastructure.
