Essentially acting as an extension of your in-house IT team, Absolute Networks provides a helpdesk service offering 2nd level guidance and problem solving skills where your 1st line support or IT personnel have been unable to find a resolution to an issue. Our technical support team has extensive knowledge and experience of system support. We adopt excellent incident management processes making optimum use of remote management technology to quickly resolve problems when they occur. Our helpdesk service means that you avoid the requirement for highly trained IT Technicians. Instead, such expense is replaced with a much lower fixed monthly cost. All calls are recorded using comprehensive helpdesk software and we can provide status updates throughout the lifetime of the call. The helpdesk uses defined SLA's which are agreed with the customer dependent on requirements.
Our prided personal approach, combined with our multi-vendor technical expertise allows our technical team to provide the highest quality, personalised support. This is in stark contrast to the large, impersonal help centres of major vendors. Absolute Networks ensure that we have a sound understanding of your company systems and infrastructure when you commence a helpdesk contract. This means that our dedicated team of technical experts can usually solve your problems immediately over the phone saving you time. Where additional investigation is required, you can be confident that we make every possible effort to solve the problem in the shortest time.
For more details, or to discuss your requirements further, please feel free to call us on 01623 404378 or if you'd prefer to email us then
