Code of Practice


Absolute Networks is committed to maintaining the highest level of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality and the protection of all personal information received in the course of providing the business services concerned. We demand the same standards to all our customers, suppliers and associates. As a minimum, we implement procedures and practices in keeping with EU GDPR. Please visit our website to read our Privacy Policy.


We always conduct our own services honestly and honourably and expect our clients and suppliers to do the same. Our advice, strategic assistance and working practices take full account of ethical considerations and the protection of the moral position of our clients and suppliers.

Duty of Care

The IT support, procurement and telecoms services we provide, along with our actions and advice, will always conform to current law. We believe that all businesses and organisations should avoid causing any adverse effect on the human rights of people, the environment and the well-being of society.


Our contract with you will be covered by our terms and conditions. These terms will be provided to you at the point of order or delivery. We always try to meet our clients’ contractual requirements and often offer assistance beyond these in the spirit of developing and maintaining a trusting and mutually respectful business relationship. We have measures in place for you to easily and simply let us know if you are dissatisfied with the service you have received.


Our fees are always competitive and we endeavour to ensure the solution we provide meets and is tailored to your business’ need. As such we do not generally offer arbitrary discounts; a reduction in price is only enabled by reducing the level or extent of services to be delivered. However, where possible we will propose solutions which accommodate our clients’ available budget and timescale. Absolute Networks will agree fees and the basis of charges clearly in advance so that we and our clients can plan reliably for what lies ahead.


We expect our bills to be settled in a timely manner as set out in our terms and conditions. Late or overdue payments may result in your service being suspended or stopped and you may be required to pay a reconnection fee for telecoms. If you have a problem in making a payment, we ask that you contact us immediately so that we can discuss this with you and avoid disruption to your service.

Intellectual Property and Moral Rights

We retain the moral rights in and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property.

Quality Assurance

Absolute Networks is ISO9001:2015 certified which means that we uphold thorough quality management procedures and practices. We use automated and professional network monitoring systems and are responsive to feedback from our clients. We make every effort to meet the service level agreement (SLA) relating to your contract. However, on rare occasions circumstances will occur beyond our control. If you do have a problem, please let us know as soon as possible so that we can work on the solution as quickly as possible. For a copy of our Quality Policy, please contact us.

Professional Conduct

We conduct all our activities professionally and with integrity. We take great care to ensure that any work we carry out is performed skilfully, safely, using professional equipment and to the highest standards possible. We expect any member of our team who you are in contact with to act professionally and honestly and we expect the same in return. You will always be treated respectfully and courteously but our staff are instructed to disengage with anyone who is abusive or rude. We promise to deal with you at every stage in a professional manner but if you have any concerns, please contact us immediately.

Equality and Discrimination

We always strive to be fair and objective in our advice and actions and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability. For a copy of our Equality Policy, please contact us.

If you require any further information or documentation, do not hesitate to contact us.


We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can sometimes go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

Our policy is:

  • To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
  • To make sure everyone at Absolute Networks knows what to do if a complaint is received.
  • To make sure all complaints are investigated fairly and in a timely way.
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
  • To learn from complaints and feedback to help us to improve what we do.

If you have a complaint about any part of our service, please contact us.

If you have a complaint about our communication services and are unable to resolve your complaint directly or it has been more than 8 weeks from the date you first contacted us to complain, then you may ask for help from The Ombudsman Services, as detailed below.

Ombudsman Services – Communications

Tel: 0330 440 1614